C-01 Communication in multicultural teams

Description

This course is aimed at any professional who manages or is part of a culturally diverse team. The main objective is for all team members to learn about and reflect on their cultural, communicative and linguistic differences in a friendly open space. This training helps find effective ways to work together, accept our differences and learn to manage them when they arise.

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Contents

The following concepts will be addressed:

• Different customs, values ​​and beliefs and how they influence our behavior at work.
• Our perspectives, perceptions and views of the world and the deconstruction of stereotypes and erroneous assumptions.
• The concept of time, relationships, norms or the environment among other cultural patterns.
• Culturally different verbal and non-verbal communication styles (formal and informal spaces, the influence of hierarchy, the rhythm of speech, direct or indirect messages, sense of humor, display of emotions, feedback, etc.).
• Different concepts of personal space, physical or visual contact in different cultural settings.
• Communication techniques to identify and overcome misunderstandings and intercultural conflicts, as well as detect errors in communication.
• Improvement of the personal and professional image through correct and appropriate communication to the cultural environment (emails, reports, texts on social networks, etc.).
• Treatment of disagreement, taking into account what a conflict means in different cultures and the importance of saving face.
• Tools to ease culture shock and facilitate teamwork.